Returns & Refunds


We want everyone to be delighted with their chocolate, as the chocolate makers put so much time & effort into making each bar (7+ steps in-house). So if you’re unhappy with any product you receive from us, please contact us immediately at orders@cocoabox.com.au, sending a photo of the product.

We retain the right to request the return of any faulty products. If the fault is agreed, a replacement product will be provided, or a full refund will be given for the returned product within 14 days. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

**Please do not send your product back to the manufacturer (or supplier) of any of the products.**

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